| No picture |
Magic TV™ is not plugged in and switched on
at the back. |
Check the front panel. If nothing has illuminated, then it is a power issue – please check the power cable and plug socket. |
| Magic TV™ is still in Standby mode. |
Press the Power button on the remote control. |
| Video cable isn’t correctly attached. |
Please check that you are using the correct cable and connectors for your TV and that they are inserted correctly. |
| Your display is unable to display the current Output Format (the current Output Format is displayed on the front panel). |
Please see the next section for instructions on how to change Output Format without a picture. |
| Poor results in the RF Signal Monitor |
Aerial/antenna not connected. |
Please make sure a good quality (preferably roof mounted) aerial/antenna is connected to the Magic TV™ ‘Ant.In’ connector using good quality cable. |
| Aerial/antenna not pointing in the correct direction. |
If you can reach safely, adjust the direction of the aerial/antenna until a signal is received. Please seek help from a professional for external aerials/antennas. |
| Broadcast coverage doesn’t reach your area. |
Please see www.digitaltv.gov.hk for information about DTT broadcasts in your area. |
| Your building isn’t yet set up to receive the broadcasts. |
Please seek advice from your building management personnel about Communal Aerial Broadcast Distribution (CABD). |
| Remote control is not working |
No batteries or batteries incorrectly inserted. |
Insert the supplied 2x AAA batteries as described in section 2.1. |
| Batteries are flat. |
Insert fresh batteries as described in section 2.1. |
| Infrared receiver on Magic TV™ is obstructed. |
Check that there is clear ‘line of sight’ from the remote control to the sensor on the front panel of Magic TV™ (see section 2.3). |
| No sound |
HDMI audio is not supported on the display/receiver. |
If you are using HDMI audio, please check that your TV or receiver is compatible. |
| PCM/Bitstream is not supported by the display/receiver. |
Try setting Settings ➜ Audio ➜ Bitstream to the opposite option. |
| Picture is distorted (people look either too wide or narrow) |
Wrong Aspect Ratio Correction Mode is set. |
Please read section 5.8 about Aspect Ratio Correction modes. |
| Live TV signal is not stable |
Signal quality not good enough (Live TV Indicator  on the front panel not on solidly). |
Check your antenna. The RF Signal Monitor in the menus can help diagnose any signal problems for the current TV channel. See RF Signal Monitor in section 8.7. |
| Picture not stable when using HDMI to DVI |
HDMI audio is switched on, causing instability. |
Make sure that the Digital Audio output is being used for audio and that Settings ➜ Audio ➜ HDMI Audio Out is turned off when using a DVI connection to your TV. |